9777 but Privacy Policy

1. Introduction and Scope

This privacy policy applies to the 9777 but platform. When you browse our website, open an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this policy.

9777 but always respects the privacy of your personal information. We believe that each user's information is their own, and it is our responsibility to store it properly. This policy explains what types of information we collect, why we collect it, and whether any information is ever shared with third parties.

The platform operates for users in Bangladesh and follows the data protection and privacy standards applicable in Bangladesh. For full details on our terms of service, please read the Terms and Conditions page.

2. What Information We Collect

9777 but collects two types of information from you — information you provide directly and information collected automatically. Full details of each type are given below.

2.1 Information You Provide Directly

Information you give us when registering an account, making a deposit, or requesting a withdrawal:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or other identity document details
• Bank account or mobile banking (bKash, Nagad, Rocket) details
• Messages and attachments sent when contacting support

2.2 Information Collected Automatically

When you use our website or app, certain technical information is recorded automatically:

• IP address and device identity
• Browser and operating system type
• List of pages visited and time spent
• Cookie and local storage data
• Game history, bet, and transaction records

2.3 Information Received from Third Parties

In some cases we may receive additional information through payment processors or identity verification agencies. This information is used solely to prevent fraud and protect accounts.

3. Purpose of Using Your Information

9777 but uses your information only for specific and legitimate purposes. Your information is kept safe from irrelevant or excessive use.

3.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Storing game history and betting records
• Calculating VIP programme cashback and rewards
• Improving platform performance and user experience

3.2 Security and Fraud Prevention

• Detecting unauthorised access and suspicious activity
• Preventing multiple accounts or bonus abuse
• Complying with anti-money laundering (AML) policies
• Preventing persons under 21 from using the platform

3.3 Communication and Support

• Providing support via live chat and email
• Sending important account-related notifications
• Sending promotional information with your consent

4. Information Storage and Security

To keep your information secure, 9777 but follows industry-standard technology and practices. All data transfers are secured via SSL encryption, and information stored on servers is kept in encrypted form.

4.1 Technical Security Measures

• All data transmission via SSL/TLS protocol
• Encrypted password storage in the database
• Firewall and intrusion prevention systems
• Regular security reviews and server updates
• Account login security via OTP verification

4.2 Data Retention Period

Information is retained for as long as your account is active and for as long as required to meet legal or regulatory obligations after that. Once the set period has passed, information is securely deleted or anonymised.

4.3 Staff Access

Only authorised staff can access your information, and only to the extent required. All staff are bound by confidentiality agreements, and strict penalties apply for misuse of information.

5. Sharing Information with Third Parties

9777 but never sells or rents your personal information to third parties for commercial purposes. However, limited information may need to be shared in certain specific situations for the operation of our services.

5.1 Service Provider Partners

Some third-party services are used for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical support. These organisations receive only the information necessary for their specific task and are required to comply with our privacy standards.

5.2 Disclosure Required by Law

It is our legal obligation to provide information under a valid order from a law enforcement agency or court in Bangladesh. If such a disclosure occurs, we will attempt to notify you where permitted.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new authority. Even in such cases, the terms of this privacy policy will remain in effect and users will be informed in advance.

6. Cookies and Tracking Technology

The 9777 but website and app use cookies and similar technologies. These help improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security tokens; disabling these will prevent the site from working properly.
• Functional cookies: Remember your preferences, language selection, and previous login details.
• Analytics cookies: Used to understand which pages are used most and where improvements are needed.

6.2 Cookie Controls

You can turn off or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

7. Your Rights and Controls

You have certain fundamental rights over the information held in your account on the 9777 but platform. We try to make exercising these rights straightforward.

7.1 Right to View and Correct Information

You can view and update your name, mobile number, and other profile information at any time by logging into your account. If you have difficulty correcting any information, contact us via our 24/7 live chat or email.

7.2 Request to Delete Information

You can request that your account be closed and your personal information deleted. However, we are required to retain certain information (such as transaction records) for a set period for legal or regulatory reasons.

7.3 Right to Stop Promotional Communications

If you do not wish to receive messages about bonuses, offers, or promotions, you can let our support team know at any time. This will not affect any other functionality of your account.

7.4 Responsible Gaming Tools

9777 but provides various protective tools to help you manage your gaming. Visit the Responsible Gaming page for details on setting deposit limits, self-exclusion, and other protective options.

8. Protection of Minors

9777 but strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any information from minors.

Age verification is mandatory when registering an account. If we find evidence that someone under 21 has created an account, that account will be closed immediately and the related information will be deleted. If you have any suspicion of this, please notify our support team right away.

9. Policy Changes and Updates

9777 but reserves the right to change or update this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, a notification may be sent to your registered email or mobile number. Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

Visit our FAQ page for easy answers to general questions and other topics.

10. Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Live Chat: 24/7 direct chat support (in Bengali and English)
• Email: [email protected]

We generally aim to respond to your request within business days. More complex matters may take a little longer, but every request is reviewed with care.