Responsible Gambling —
Keep yourself and your family safe
Playing on 9777 but is a form of entertainment — not a source of income. We want every player to play consciously, within set limits, and in full control.
The right approach to playing
Enjoying online casino and sports betting is perfectly fine, as long as it is done mindfully. 9777 but believes that every player's experience should be entertaining — not stressful, not harmful. Casino games or betting should never be seen as a solution to financial problems, and repeatedly playing in the hope of recovering lost money is a dangerous habit.
Our Terms and Conditions clearly state that 9777 but is only for adults aged 21 or older. Minors are not permitted to open an account, and any such account found will be closed immediately.
Before you start playing, ask yourself: How much money can I afford to lose? Am I playing for entertainment, or for some other reason? Honest answers to these two questions can help you become a responsible player.
Our Commitment
9777 but is committed to protecting every player. Through automated tools and human support, we make sure you can always stay in control of your situation.
- Option to set deposit and betting limits
- Temporary or permanent self-exclusion option
- 24/7 live chat and email support in Bengali
- Active monitoring to detect unusual behaviour
- Strict age verification to prevent access by minors
Tools to keep yourself safe
9777 but gives you a number of useful controls. Use them to set your own limits in advance.
Deposit Limit
Set a maximum amount you can deposit per day, week, or month. Once a limit is increased, it takes some time to come into effect — which protects you from decisions made in the heat of the moment.
Session Time Limit
Set a maximum duration for how long you play in one sitting. When the time is up, the system will automatically alert you and, if needed, end the session.
Account Break
If you want to take a break for a few days, temporarily close your account for a set period. During this time, no deposits or bets can be placed.
Self-Exclusion
You can exclude yourself from the platform for as little as 6 months or permanently. Reactivating your account during self-exclusion is not possible.
Betting History Review
You can view your complete deposit, withdrawal, and betting history at any time. Review this information regularly to understand your spending patterns.
Talk to the Support Team
Reach the 9777 but 24/7 live chat or email support at any time. Our team is here for you in Bengali.
Recognise the warning signs
Gambling problems develop gradually. If you notice the following signs in yourself or someone close to you, seek support right away.
Chasing Losses
Placing repeated bets after a loss in order to win back the money — this is the most important warning sign.
Unable to Stick to Set Limits
You keep spending more than the budget you set, but cannot stop.
Hiding From Loved Ones
Hiding the amount you play or spend from family or friends is a concerning pattern.
Borrowing to Play
Borrowing money from others or dipping into savings to fund gambling is a clear sign of trouble.
Playing to Escape Stress
Repeatedly returning to games to ease anxiety, loneliness, or frustration.
Neglecting Daily Responsibilities
Spending excessive time gaming at the expense of work, studies, or family time.
Build safe playing habits
Before playing on any gaming platform, set a specific budget — an amount whose loss will not affect your daily life. Think of this budget as entertainment spending, not an investment.
On 9777 but, the outcome of every game depends entirely on a random number generator — so it is not possible to win consistently with any "strategy" or "system". RTP (Return to Player) is a long-term average statistic, not a guaranteed result for every session.
Our Privacy Policy explains in detail how we keep your account information and transaction data secure — which is an important part of responsible gaming.
Take breaks during play. Avoid making betting decisions when you are tired or emotionally unsettled. Never play under the influence of alcohol or any substance.
Ask yourself before you play
- What is my budget, and can I stick to it?
- Am I playing for fun, or to avoid a problem?
- Does my family know how much time and money I am spending?
- Have I ever played repeatedly trying to win back money I lost?
- Are my daily activities going on as normal?
If any of the questions above make you uncomfortable, contact the 9777 but support team right away or seek professional advice.
Where to find support
Acknowledging a problem takes courage. Asking for help is not a weakness — it is the right step.
9777 but Support Team
Our 24/7 live chat and email support is available in both Bengali and English. Get help any time regarding account limits or self-exclusion.
Family and Loved Ones
Talk openly with a family member or a trusted friend. Often, the support and understanding of someone close becomes the greatest source of strength.
Professional Advice
In Bangladesh, mental health specialists and behavioural therapists can help with gambling-related issues. Contact the mental health department of your nearest hospital.
Use live chat to reach the 9777 but support team, or email us at: [email protected] — we respond in Bengali and your privacy is fully protected.
Our FAQ section has answers to common questions about responsible gambling, such as how to set limits or how the self-exclusion process works.
Protection of minors
9777 but strictly enforces the 21+ age requirement. Age is verified at account registration, and additional identity confirmation may be requested in any case that raises suspicion.
If there are children or teenagers in your household, make sure your device and account are secure. Use screen time controls and parental control software, and never share your login details.
If you suspect an account is being used on behalf of a minor, notify the 9777 but support team immediately. We treat reports of this kind as our highest priority.
Advice for Parents
- Use a password or PIN lock on your device
- Keep parental filters active in your browser
- Do not hand your device to others while logged in to your account
- Talk openly with your children about online safety
- If there is a problem, let 9777 but support know